P20bet handles the personal data of Brazilian players responsibly, transparently, and in full compliance with the General Data Protection Law (LGPD). Learn what we collect, how we use it, who we share it with, and how you can exercise your rights as a data subject.
Six concrete commitments that guide how p20bet handles the personal information of every Brazilian player.
All connections to the p20bet platform are protected by SSL encryption. Your registration data, betting history, Pix transactions, and any other information are transmitted in encrypted form — never in plain text.
P20bet operates in compliance with the General Data Protection Law (Law No. 13,709/2018). Every instance of data processing has a defined legal basis, a specific purpose, and a documented retention period — we collect nothing beyond what is strictly necessary.
P20bet never sells, rents, or transfers players' personal data to third parties for commercial purposes. Any sharing of information takes place only when necessary to deliver the service or as required by law, and is always documented.
You may request access to, correction, deletion, portability, or revocation of consent for your data at any time. p20bet responds to all requests within 15 business days through the dedicated Data Protection Officer (DPO) channel.
P20bet employs two-factor authentication (2FA), suspicious session monitoring, and internal access controls to ensure that only you — and authorized p20bet staff — can view your account information.
This Privacy Policy is written in plain language, free of unnecessary legal jargon. p20bet notifies players in advance whenever there are material changes to data processing, before those changes take effect.
P20bet is the controller of personal data collected and processed through the platform available at p20bet.net. This Privacy Policy applies to all services offered by p20bet in Brazil, including sports betting on football (Brasileirão Série A, Copa do Brasil, Libertadores, and other tournaments), online casino, live casino, crash games, slots, progressive jackpots, and any other current or future services made available on the platform.
For questions, personal data requests, or to exercise any of the rights provided under the LGPD, please contact p20bet's Data Protection Officer (DPO) through the channel below:
P20bet collects only the data necessary to provide the services requested by the user and to comply with legal obligations. The data collected falls into the following categories:
Sensitive data: p20bet does not collect data classified as sensitive under the LGPD — such as health data, biometrics, racial or ethnic origin, religious beliefs, or political opinions — except where strictly required by regulation and with the data subject's explicit consent.
Collected data is used exclusively for the purposes described below. No data is processed for purposes unrelated to platform operation or legal compliance without the explicit consent of the data subject:
| Purpose | Data used | Category |
|---|---|---|
| Account Creation & Management | CPF, full name, email, date of birth | Sign Up |
| Processing deposits and withdrawals | Pix key, partial banking details, transaction history | Financial |
| Identity verification (KYC) | Photo ID, proof of address | Security |
| Fraud & Anti-Money Laundering Prevention | IP, usage patterns, transaction history | Security |
| Experience personalization | Game history, betting preferences | Product |
| Account & Promotional Communications | Email, mobile number (with opt-out option) | Marketing |
| Compliance with regulatory obligations | Full registration data, financial history | Legal |
| Customer Support | Contact history, account data | Support |
The LGPD requires that all personal data processing have a defined legal basis. p20bet bases its data processing on the following grounds set out in Articles 7 and 11 of Law No. 13,709/2018:
Consent withdrawal: When processing is based on consent, you may withdraw it at any time through your account dashboard or by emailing suporte@p20bet.net. Withdrawal does not affect the lawfulness of any processing carried out before the request.
P20bet does not sell or share personal data with third parties for commercial purposes. Information is only shared in the situations below, always backed by a documented legal basis:
To operate the platform, p20bet works with specialized service providers that process data on the company's behalf, including:
All partners are contractually required to process data solely for the purposes defined by p20bet and in compliance with the LGPD.
P20bet may share data with Brazilian public authorities — such as the Federal Revenue Service, the Financial Activities Control Council (COAF), the Ministry of Finance, and public security agencies — when required by law, court order, or sector-specific regulation governing betting and entertainment.
No international transfers without protection: When data is processed by partners outside Brazil, p20bet ensures that the destination country offers a level of protection equivalent to the LGPD, or establishes specific contractual data protection clauses, in accordance with art. 33 of Law No. 13,709/2018.
P20bet implements technical and organizational measures to protect personal data against unauthorized access, accidental loss, destruction, or improper disclosure. Key safeguards include:
In the event of a security incident that may affect users' personal data, p20bet will notify the National Data Protection Authority (ANPD) and the affected data subjects within the timeframes required by the LGPD, providing information about the nature of the incident, the data involved, and the steps taken to mitigate its effects.
P20bet uses cookies and similar technologies to ensure the platform functions correctly, analyze service performance, and personalize the player experience. The cookies used fall into the following categories:
Required for the platform's core functionality — session authentication, bet slip management, language preferences, and security. These cannot be disabled without affecting p20bet's operation.
Used to understand how players interact with the platform — which pages are visited most, average session time, and exit points. Data is anonymized and cannot be used to identify individual users. These can be disabled in your account's privacy settings.
These allow p20bet to remember player preferences — such as favorite games, catalog filters, and betting settings — to deliver a more personalized experience on every visit. They can be disabled without affecting core functionality.
When you first access p20bet, a cookie consent banner is displayed where you can accept, decline, or customize non-essential cookie categories. Your preferences can be changed at any time in your account settings or through our privacy channel.
Third-party cookies: Some game providers and analytics tools used by p20bet may set their own cookies. These cookies are governed by the respective providers' privacy policies and follow the guidelines contractually established by p20bet.
The LGPD grants you, as the data subject whose personal data is processed by p20bet, the following rights, which may be exercised at any time:
Request a copy of all personal data that p20bet holds about you.
Request the correction of incomplete, inaccurate, or outdated information in your account.
Request the deletion of data processed on the basis of consent, subject to applicable legal retention obligations.
Receive your data in a structured, machine-readable format for transfer to another controller.
Withdraw consent given for processing based on this legal basis, at any time.
Find out which third parties p20bet shares your data with and the legal basis for each processing activity.
To exercise any of these rights, submit a request to suporte@p20bet.net with the subject line "LGPD — [request type]" and include the email address and CPF linked to your p20bet account. A response will be provided within 15 business days. In cases requiring additional identity verification, the deadline may be extended by a further 15 days, with prior notice to the data subject.
Filing a complaint with the ANPD: If you feel that p20bet has not adequately addressed your request or has violated the LGPD, you have the right to file a complaint with the National Data Protection Authority (ANPD), the Brazilian regulatory body responsible for enforcing the law.
P20bet retains players' personal data for as long as necessary to fulfill the purposes for which it was collected, in compliance with the minimum retention periods required under Brazilian law:
Once retention periods have been met, data is securely and irreversibly deleted or anonymized for use in aggregated statistical analysis, with no possibility of individual identification.
P20bet is a betting and casino platform intended exclusively for users aged 18 and over. The intentional collection of data from individuals under 18 is not carried out and constitutes a violation of the platform's Terms and Conditions.
If p20bet identifies that data from a user under 18 has been inadvertently collected, that information will be deleted immediately and the associated account will be closed. Parents or legal guardians who become aware that a child or teenager has created a p20bet account should contact us immediately at suporte@p20bet.net so that the appropriate measures can be taken promptly.
Minor protection: If you suspect a minor is using the p20bet platform, report it immediately via support chat or by emailing suporte@p20bet.net. p20bet takes the protection of children and teenagers in digital environments very seriously.
P20bet may update this Privacy Policy periodically to reflect changes in data processing practices, new services offered, updates to Brazilian legislation, or changes in betting sector regulations.
For significant changes — particularly those that affect your rights or introduce new and meaningful ways your data may be used — p20bet will notify users at least 7 (seven) days before the changes take effect, via email and a prominent notice on the platform.
The most recent version of this Policy is always available on this page, with the last updated date shown at the top of the document. Continued use of the platform after any changes take effect constitutes acceptance of the updated terms. If you do not agree with the changes, you may close your account and request deletion of your data as described in Section 8.
In accordance with article 41 of the LGPD, p20bet has appointed a data protection officer (DPO) responsible for:
p20bet DPO channel: To exercise your rights, report a privacy concern, or ask questions about this policy, please contact us at suporte@p20bet.net with the subject line "LGPD" or use the live chat available 24 hours a day on the platform. All requests are responded to within 15 business days, in Brazilian Portuguese.
Access, correct, or request the deletion of your personal data. We respond within 15 business days.
When you create an account on an online betting platform and deposit via Pix, you are providing personal and financial information that must be handled with care. CPF, email, phone number, banking details, betting history — each of these says something about you, and you have the right to know exactly what happens to that information once you provide it.
P20bet operates within the Brazilian regulatory framework, which includes the General Data Protection Law — the LGPD. The law came into effect in 2020 and changed how companies across all sectors, including betting and digital entertainment, must handle personal data. Collecting information without a defined purpose, sharing data without consent, or leaving users without access to their own information is no longer acceptable. The LGPD created real rights for users and real obligations for companies — and p20bet takes that seriously.
In the specific context of Sports Betting and casino, some data is unavoidably required. To process a Pix withdrawal, p20bet needs to verify that the key belongs to the account holder's CPF — this protects the player against fraud. To meet anti-money laundering obligations, certain transactions require identity verification. These are not unnecessary formalities; they are safeguards built into a regulated financial system.
What sets a responsible platform apart from one that merely meets the minimum requirements is its approach to data that isn't mandatory. p20bet does not use betting history to build behavioral profiles sold to advertisers. It does not share contact details with business partners without consent. It does not store passwords in plain text or send emails requesting banking information — this never happens through p20bet's official channels. If anyone contacts you claiming to be from p20bet and asks for your password or full card details, treat it as a scam and report it immediately.
In practice, exercising your rights under the LGPD on p20bet is straightforward. Want to know what data the platform holds about you? Send an email with the subject line "LGPD — Access". Noticed an error in your account details? Request a correction through support or update it directly in your account dashboard. Want your data deleted after closing your account? Just ask — p20bet retains only what is legally required for regulatory purposes and securely deletes the rest.
Whether you bet on football — following Brasileirão week by week, the Copa do Brasil, or the Libertadores — or play slots and crash games in p20bet's casino, privacy also shows up in everyday details. Your betting history is visible only to you and authorized p20bet staff. No other player has access to what you bet, how much you deposit, or which games you prefer. That confidentiality is part of the experience — and part of the trust p20bet aims to build with every player.
P20bet understands that trust isn't asked for — it's built, one action at a time. This Privacy Policy is one of those actions: a document written to be read and understood, not just filed away. If you have any questions about what's here or want more information on how your data is handled, our support channel is available 24 hours a day in Brazilian Portuguese, and the response time for any privacy request is up to 15 business days.
P20bet combines fun with responsibility. Create your account in under 2 minutes, deposit via Pix from R$ 20.00, and play knowing your data is in good hands.
Contact p20bet's data protection officer (DPO) at suporte@p20bet.net with the subject line "LGPD". We respond within 15 business days, in Brazilian Portuguese. For general inquiries, use the live chat available 24 hours a day. Also see our Terms and Conditions and the Responsible Gambling.